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Resident Resources
We manage some of the areas most desirable rentals on the Eastside and Westside of Cleveland and all surrounding suburbs. Our progressive staff understands that consistently working to improve the quality of service and attention to detail are the best ways to provide comfortable communities for the people who have chosen our rentals. Our residents feel comfortable knowing that 7 days a week they will be able to reach a qualified employee who will promptly address any maintenance or billing issue as it relates to their safety or the integrity of your property.
If you are in the market for your perfect rental home, you have come to the right place. As a prospective resident, we can help you through the process of finding and applying for the home of your dreams.
For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.
For fastest service please log into your Resident Portal and report your maintenance request. Alternatively you may email to repairs@rentcle.com with your property address, name, phone number and description of your issue. All maintenance requests must be submitted in writing via the resident portal or email.
Customer Service Hours
Monday - Friday: 9AM to 4PM (excluding holidays)
Please utilize the chat on our website (rentcle.com) or email customerservice@rentcle.com for any/all customer service inquiries.
Lobby Hours
Closed to public.
Office Address: 5386 Majestic Parkway #9, Bedford Heights, Ohio 44146
PAYMENTS
To make a payment through your checking or savings account (routing number and account number required), sign into your account. Payments made this way are free.
Payments made by mail or dropbox (or via chat/email with a customer service rep) are accepted with an additional fee. Please refer to your policies & procedure manual, or welcome letter for payment options and restrictions.
Once you have found a property that you would like to rent, Fill Out an Application to start the process. All rental application fees are non-refundable.
We look forward to working with you to get you into your new property.
Application Process
All adults 18+ intending to reside in the premise must fill out an application. It must be signed and the application fee paid to be considered.
There are many factors considered including credit, criminal background, eviction, income ratios, reference checks, financial preparedness, etc.
A minimum 580 (FICO) score is generally required, some properties may be listed with a higher requirement to qualify for rental payment insurance programs
Gross Income must be a minimum of 3 times the rent amount
Applications may take up to 72 business hours to process
Applicants with an approved application AND that have selected a house have 14 days to submit a 50% (minimum) deposit and 14 more days for the balance of deposit or they may be deemed financially unprepared and risk being deemed unqualified.
"General" applications where no house has been viewed and selected may be valid for up to 60 days.
A deposit reserves a property for up to 30 days before the balance of deposit, first month rent and lease must be signed. After 30 days the deposit may be forfeited as liquidated damages for holding the property off market.
