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How Do I Handle Repair Work in my Cleveland Rental Property? Property Management Maintenance



Maintenance is inevitable for landlords and investors. If you own rental property, you will have maintenance costs. This could be the routine day to day maintenance that is required, capital improvements that are planned and budgeted, suite turns between tenants, or even violations that are assessed by the city, or a government subsidy program. Handling maintenance expertly and efficiently will keep your costs low and ensure you have a good rental experience.

Create a List of Great Contractors

To handle maintenance effectively at your rental property, you need access to a good contractor, and a reliable maintenance team. You’re looking for someone who will get the job done in a timely manner, provide high quality work, and get along with your tenants. You also want your contractors and vendors to be cost effective. If you’re self-managing, there are lots of sources to find exceptional contractors. Just be careful about what you’re paying, because without a large volume of work that you can offer these professionals, you will likely need to pay retail prices.

In-House Maintenance Teams vs. Outside Contractors

RemaxProfessional property management companies take two different approaches to maintenance. Some companies maintain an in-house team that takes care of any repairs or maintenance. Others use outside vendors for specific projects. At Re/Max Haven Realty, we take a hybrid approach because we believe it best serves our owners and investors.  We have some talented in-house maintenance personnel who can handle a lot of the day to day repairs quickly and affordably. They know our tenants and they do excellent work. Depending on the project, we may contact outside vendors. This allows us to take care of larger repairs that require a professional license, insurance, and experience. They might cost a little more, but when you work with a management company, they usually have pre-negotiated rates at a discount, and those savings are passed along to you.

If you’d like to talk more about maintenance and what you need to do, please contact us at Re/Max Haven Realty. Happy investing.



Why Work with Re/Max Haven Realty


At Re/Max Haven Realty and Property Management, we are a management company serving the Cleveland and Akron, Ohio rental markets. With all the options you have for choosing a professional property manager, we want to talk to you about why you should work with our company. We were founded in 2010, and we have grown quickly by adhering to some key principles that benefit our property owners and investors.

Read more: Why Work with Re/Max Haven Realty

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How Much Does A Cleveland Property Management Company Cost?

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Cleveland property management costs will depend on the company you choose and the services you require. An investor with a number of multi-family buildings will pay different fees than a landlord who is renting out a home until he or she is ready to sell it.

While management fees and structures will always vary, there are a few standard costs that most landlords and investors can expect when they’re hiring a management company. Remember that value doesn’t always mean low prices; you have to measure the services you’re receiving against the price you’re being asked to pay.

Leasing Fees in Cleveland Property Management

The first property management cost you are likely to encounter is a leasing fee. This is a one-time fee that you’ll pay at the beginning of your management process or after a tenant has been located and placed. The leasing fee typically covers things like:

  • Marketing and advertising
  • Property showings and follow-up
  • Application processing and screening
  • Lease negotiations and signings
  • Collection of security deposit and move-in funds
  • Initial move-in inspection

Most management companies will charge the leasing fee as a percentage of your first month’s rent. It may range from 50 percent to a full month’s rent, depending on the way other costs are structured. You might also encounter a flat fee. Usually, you can hire a management company for leasing services only if you don’t think you need full-service property management.

Cleveland Property Management Fees

The management fee is different from the leasing fee in that it covers ongoing work and it’s charged on a monthly basis. Usually, property managers will charge you a percentage of the rent that’s collected, and they’ll keep the monthly fee before they forward you the rental payment. So, if you rent out a home for $1,200 per month and you pay a 10 percent management fee, you’ll pay your property managers $120 right off that collected rent.

Some management companies also charge flat fees, where it doesn’t matter if your property rents for $600 or $6,000 per month, you still pay the same $100 or $150 in monthly management fees. Make sure you understand what your fee includes. You might find an incredibly low management fee. However, a company that’s only charging you four percent of your monthly rent is probably not providing a lot of services.

Most management fees include things like rent collection, lease enforcement, maintenance coordination with tenants, inspections, resident relations, legal and code compliance, accounting and bookkeeping, and vendor relations.

Management Fees for Cleveland Rental Properties

Many property management companies will include the coordination and scheduling of maintenance work in their management fees. Some may charge a fee for any maintenance work that’s done at your property. So, if you have a plumber take care of a $200 leak, the management company might include a 10 percent upcharge, bringing your plumbing bill to $220.

There might also be a per-project charge for large maintenance issues. Sending a handyman over to fix garbage disposal may be included in the management fee, but a bathroom renovation or the installation of a new deck may require a little extra work, which would result in an upcharge.

accountant accounting adviser advisor 159804What’s important here is that you know what to expect. Make sure all management fees are transparent and explained.

Please contact us at RE/MAX Haven if you have any questions about maintenance, management, or leasing. We’d be happy to discuss our management fees with you.

Rental Inspections Real Estate Owners in Cleveland Need To Do

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Rental inspections serve several purposes for investors who own real estate in Cleveland. The move-in and move-out inspections are absolutely critical, and it’s also a good idea to conduct an annual inspection when your tenants are in place.

Today, we want to share some best practices with you when it comes to your rental inspections, and we’ll also take this opportunity to explain how we manage the inspection process when we’re managing a rental home.

Move-In and Move-Out Inspections: Documentation

The most important property inspections you will do are before a tenant moves in and after a tenant moves out. Once a lease is signed and a tenant is preparing to take residence, you need to thoroughly document the condition of your home. Go through it in great detail. Take notes and pictures. You’ll want to photograph everything; each appliance, all the floors, the counters, the doors, the windows, and even the ceilings. The idea is to document what the property looks like at the time the tenants move in.

After your tenants move out, you’ll do the same thorough inspection with the same checklist and photos. This will allow you to compare the condition of the property after the tenants have moved out. You’ll be able to clearly see if there’s any damage for which you can hold those tenants responsible. When you’re using your inspection reports to make decisions about the security deposit, remember that you cannot charge for normal wear and tear. However, tenant damage going beyond normal wear and tear should be evident and supported by your inspection checklists and photographs.

Annual Inspections: Maintenance and Quality Control

We like to do an annual inspection during the course of the lease term for two reasons. First, it allows us to look for unreported maintenance issues. Sometimes, tenants are slow to let us know when there’s a problem that they perceive to be minor. We check the property for leaks under sinks, safety and health issues, and any potential problems like tree branches falling onto the roof or problems with systems like the heating and cooling unit or the appliances. If there are any repairs that need to be made, we make a note of it and schedule the work right away.

This inspection also gives us the opportunity to make sure your tenants are following the terms of the lease agreement. We can look for unauthorized pets or people, we can make sure the home is clean and the air filters are being changed regularly. We can look for any signs that the tenants may be neglecting or misusing the home. This inspection is for your protection and the protection of your investment home.

Initial Inspections with RE/MAX Haven

people woman coffee meetingLandlords and investors always want to know what they can expect when they begin working with us. We will inspect every vacant home to make recommendations for improvements and we’ll take a lot of pictures. This helps us come up with a leasing and management plan that will best serve you and your investment goals.

If you’d like to talk more about rental inspections for your Cleveland investment property, please contact us at RE/MAX Haven.

10 Questions Investors Should Ask before Hiring a Cleveland Property Manager

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When you’re looking for Cleveland property management, it’s important that you find a reputable and reliable leader in the industry and the local market. We recommend that you first conduct a little research online. Once you find a few companies that seem like strong contenders, contact them for an informal chat. They should be able to answer these 10 questions.

How long have you been managing properties like mine?

Experience is important, and many management companies will be anxious to tell you how long they’ve been in business or how many years of experience their property managers have. All of this is great, but what you really want to know is whether they have experience with properties like yours. Do they specialize in investment properties? Do they own any themselves?

What are the ways we communicate?

Communication is critical and with technology, it’s easier than ever today. There’s no excuse for a property manager not being available to you. But, it’s important to set expectations early. So, find out how frequently they’ll communicate and which platforms they’ll use. Will they call or text or send an email? Make sure your preferred method and frequency of communication is compatible with what the property managers have planned.

How do you market vacant listings?

Avoiding vacancy is important, and you want to be sure your home is going to be rented quickly to excellent residents and for the most money possible. Find out how they advertise vacant homes, and which online rental sites are used to list your property.

How do you select tenants for my property?

Discuss the tenant screening process and the application procedures that the management company follows. It’s important that prospective tenants are being screened thoroughly and consistently.

How do you stay current on laws and best practices?

This is an important question because the laws are always changing and you want to be sure your property management team has access to the best resources and tools. Look for a management company that belongs to professional associations like National Association of Residential Property Managers (NARPM), where they can get a lot of training and support.

What’s your process for maintaining my home?

Some management companies have in-house maintenance personnel and others outsource the work to local vendors and contractors. There’s no one way to do it, just make sure you understand the maintenance process. Ask how long it typically takes to complete a minor repair or a major project.

What is your rent collection policy?

You want to know how rent is collected, and perhaps even more importantly – you want to know when and how it’s paid to you. Most management companies will pay via direct deposit so you’re not stuck waiting for a check. Ask about late fees and other consequences for late rental payments.

Can I view my account online?

Technology is an important way to deliver property management services efficiently and effectively. You want a management company that’s willing to invest in technology and provide things like online owner portals, where you can log in and see rental payments, maintenance requests, and outstanding invoices. You should be able to access accounting statements and financial reports whenever you need them.

What if my tenant doesn’t pay rent?

A lot of landlords worry about eviction. Your property manager should have experience filing evictions, and you should feel comfortable that if your tenant stops paying, he or she will be removed and replaced with a tenant who follows the terms of the lease.

Are there any additional fees you aren’t telling me about?

pexels photo 567633Every property management company has a different procedure for billing. It’s important that they’re transparent and you know what you’re paying for, and how that money will be collected.

We’d love to answer some of these questions for you ourselves. Please contact us at RE/MAX Haven to find out what it would be like to work with our talented property management team.

How Can Cleveland Property Owners Maximize The Return on Their Property Investment?

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The Cleveland rental market is generally good for investors; it allows you to earn favorable rental income in the short term and incredible long term returns. If you’re looking for ways to maximize the return on investment (ROI) that your rental property provides, we have some ideas.

Everyone has different investment goals, but whatever your plans for the property happen to be, there’s a lot to gain in adopting these tips and tricks as part of your leasing and management strategy.

Price the Home Right to Avoid Vacancy

Your home’s rental value has a huge impact on your ROI because it directly affects your vacancy and turnover rate. Consider this when you’re pricing your rental property. Many landlords will have a number in mind that reflects what they think their home is worth. But, the market drives the price. It doesn’t matter how much rent you need to cover your mortgage and expenses. Good tenants are only going to pay what the market demands.

Before you even think about pricing your home, take a look at the comparable properties in your area. Get some good data on what they have rented for and how long they were on the market. This will help you price your property effectively and competitively. The highest rental price does not always create the best ROI. Sometimes, a slightly lower price that attracts a great tenant quickly will earn you more. If you retain that tenant for the long term, it’s even better.

Make Maintenance a Priority

A well-maintained home will always rent for more. To increase returns, you want to protect and preserve the condition of your investment and provide a comfortable, safe, and attractive place for good tenants to live. Make sure there isn’t any deferred maintenance at the home. Before tenants move in, make sure everything works well. Check the locks on windows and doors, test each outlet, run the water in every faucet, flush the toilets, and turn on the appliances.

When maintenance is requested, don’t drag your feet. Respond immediately, even if it’s a routine repair that seems minor. There has never been a small repair issue that simply went away. They always get more complicated and more expensive. Save your money and increase your profits by taking care of maintenance preventatively and responding to your tenants when they let you know something needs to be fixed or replaced.

Work with Professional Cleveland Property Managers

The most important thing you can do to earn more money on your rental property is to work with a professional Cleveland property management team. Your property managers will help you earn more income, rent to better tenants, and be proactive when it comes to maintenance. Property managers ensure rent is collected on time, keep you in compliance with all state, federal, and local laws and regulations, and understand how to effectively inspect, maintain, market, and care for your rental home. We take care of tenant retention and tenant relationships. We have access to the best and most cost-effective vendors.

euro seem money financeThese are just a few of the ways you can keep your expenses down and your returns up. If you’d like to hear more, we’d love to talk to you. Contact us at RE/MAX Haven.

How to Evict a Tenant | Cleveland Property Manager's Advice for Landlords

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Evicting a tenant in Cleveland is not terribly costly or time-consuming; for most landlords, it takes about a month to remove a tenant from the property. However, you have to make sure you follow all the legal steps and complete the eviction properly. Otherwise, your eviction will be tossed out and you’ll have to start over, extending the amount of time that you’re losing money.

We always recommend you get help from a professional, whether it’s an experienced real estate attorney or a professional property management company in Cleveland.

Landlords can evict for a breach of the lease or if illegal activities are occurring in the property. The most common reason to evict, however, is nonpayment of rent. If your tenant has not paid rent, you need to take the following steps to regain possession of your property.

Serve a Three Day Notice

The first step in any eviction process is to serve your tenants with a Three Day Notice to Leave Premises. This officially informs them that rent is late, and they have three business days to move out of the property. This is an unconditional quit notice; many times, tenants will pay the rent within those few days to avoid having to move out. However, you are under no legal obligation to accept that rent. Once it’s late, you can stick to the process and have the tenants evicted.

There is a specific language that you need to include in this notice. Make sure it’s exactly right, and be sure you post the notice to the door or serve it to your tenants in person.

Filing the Eviction in Court

After three full business days have passed, you can go to the courthouse and file the official eviction paperwork. You’ll need to pay a filing fee, and you’ll also arrange for the Summons and Complaint to be served to your tenants by the sheriff or other court officer. This notice will let the tenants know that they are being evicted, and they’ll be provided with a court date for the hearing.

Sometimes, your tenants won’t respond or show up on the date of the hearing. In that case, you’ll get a default judgment of eviction. If they do show up, most courts will grant them a period of time to move out. The continuance will rarely be for more than a week. Once you are awarded a Writ of Restitution, your tenants will have seven to ten days to vacate the property before they are physically removed by the sheriff.

Requesting a Set-Out

If your tenants are still in the property after those days have passed, you can contact the court and they will send the sheriff’s department to remove the tenants. It may take a few days for the sheriff to be available, but once the set-out is scheduled, make sure you are there with a locksmith and some people to move out any tenant belongings that are left inside.

pexels photo 1050297Evictions can be frustrating and emotional. It’s important to follow the legal procedure and not resort to desperate tactics such as changing the locks on your own or turning off the water. You must follow the legal process and be patient.

If you have any questions about avoiding or working through evictions, please contact us at RE/MAX Haven. We can help you avoid bad tenants and potential eviction situations.

Should I Allow Pets in My Rental Property? | Cleveland Property Management Advice

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People love their pets. Animals are like part of the family, and a growing number of people own at least one cat or dog. You might own pets yourself. But, when you are renting out a home, your warm and fuzzy feelings towards pets and animals might be tempered by your fear that pets will damage your Cleveland rental property or increase your liability.

The trend in Cleveland’s rental market and throughout the United States is to allow pets into properties. Today, we’re discussing why that may or may not be a good idea for you, and what you can do to protect yourself if you do decide to offer a pet-friendly rental home to prospective tenants.

More Money, More Tenants: Why You Should Allow Pets

The investor clients we work with always allow pets into properties. It can often provide an additional source of income, which far outweighs the potential damage that an animal can do to a home. When you allow pets into your property, you’re going to have a shorter vacancy period because pet-friendly homes rent faster. There’s a larger pool of tenants who will be interested in looking at your property if you allow them to move in with animals. When you don’t allow pets, you’re more or less cutting the number of potential tenants in half. So, less vacancy time equals more income.

Investors also allow pets because they know pet owners expect to pay an increased deposit before moving in This adds up to better ROI for you, even if there is extra cleaning and minor damage at the end of the tenancy because the unit is rented faster.

Potential Property Damage and Liability: Why Landlords Don’t Allow Pets

While all of our investor-owned properties are pet-friendly, we always let our individual landlords decide whether or not they want to allow pets. For some people, this is a home they’ll return to one day, and they don’t want the lingering pet odors or the extra cleaning. Pets can leave messes, and they can wreak havoc on your landscaping, your wood floors, your walls, and your carpet. They can also be dangerous. We don’t recommend that you allow any danger dog breeds. Most insurance companies still won’t cover them, and even if a tenant has the sweetest Pit Bull in the world, it’s still an additional liability for you.

pexels photo 288477We understand your hesitation if you want to keep your property pet-free. However, please know it’s perfectly acceptable to restrict breeds, and you can also restrict the size, age, and number of pets. Maybe you want to allow adult cats and dogs only, or just one dog that weighs less than 20 pounds. We can help you put together a reasonable and protective plan.

If you have any questions about pets and how to protect your Cleveland rental home, please contact us at RE/MAX Haven. We’d be happy to tell you more about how we handle pets.

Acquisitions and Dispositions

We got our start selling properties to local and foreign investors. Hundreds of sales later, we are well positioned to assist you in finding the right property or to liquidate all or a portion of your portfolio. We have a team of licensed brokers and agents to make your transaction simple and easy.

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